Delivery Terms

DELIVERY TERMS

Flat Rate Delivery for all orders
All our products are freshly made to order and delivered immediately after completion. Our products are also considered fragile items as with cakes, and requires extra care during delivery. We currently provide island-wide delivery service at $20  per address.
$10 additional surcharges applies for Jurong Island, Sentosa Island and Tuas. No delivery to PSA.
Please search and add “surcharges” before checking out for payment.
Surcharge of $3 applies from 19-20th June 2022

(There are no self pick up / collection options available)
Free Shipping only for bulk orders >$500
On orders of $500 or more. If the items in your order which qualify for 'Free Shipping' total S$500 or more, your order automatically ships FREE!

Business/Hotel address deliveries
Orders are typically delivered during working hours. Please be aware that we may leave the gift with the concierge or security, subject to the delivery restrictions of the business building.

By selecting Yes for the delivery terms, you agreed to all of the following terms:

1) It's the sender's responsibility to inform your recipient (or a representative) about the delivery in advance. The surprise only works if they receive the gift!
  • Our products are highly perishable, washed and freshly prepared fruits, they should be consumed within the day or stored in fridge.
  • Rainbowly will not be liable if products are found unsatisfactory after deliveries are accepted in good condition.
2) Your recipient (or a representative) must be around for the gift collection. Please select a delivery date and time (and location) that your recipient (or a representative) can receive the gift personally.
  • Orders that were not picked up from delivery personnel at the stated address and date shared by client, will be forfeited.
  • Request for re-delivery of order on a different date will not be available.
  • Request for re-delivery of order on the same date to another location will be charged $20.
  • We may give your recipient a call a day before delivery to check whether they will be around. There are instants where recipient prefers a change of address or date. You may provide their next-to-kin number that will be at the given address if it's a surprise. 
    3) Contact details and delivery address should be in full and accurate.
    • Please kindly check your email receipt and notify us ASAP if the address or any contact details are incorrect. We are always here to help!