Delivery Terms


Complimentary standard delivery for all orders except Sentosa Island and Tuas:
All our products are freshly made to order and delivered immediately upon completion. Our products are also considered fragile items as with cakes, and requires extra care during delivery. 
$10 additional surcharges applies for Jurong Island, Sentosa Island; $15 to Tuas (Pre-Registration needed). 
No delivery to PSA and public hospitals.

Delivery time slots are always in 3-hour range. Surcharges are applicable and subjected to available if you need specific time range.
Please search and add “surcharges” to cart before checking out for payment.

(There are no self pick up / collection options available)

Business/Hotel address deliveries
Orders are typically delivered during working hours. Please be aware that we leave the gift with the concierge or security, subject to the delivery restrictions of the business building.

By selecting Yes for the delivery terms, you agreed to all of the following terms:

1) It's the sender's responsibility to inform your recipient (or a representative) about the delivery in advance. The surprise only works if they receive the gift!
  • Our products are highly perishable, washed and freshly prepared fruits, they should be be consumed freshly or stored in fridge and finished within the day.
  • Rainbowly will not be liable if products are found unsatisfactory after deliveries are accepted in good condition.
2) Your recipient (or a representative) must be around for the gift collection. Please select a delivery date and time (and location) that your recipient (or a representative) can receive the gift personally.
  • Orders that were not picked up from delivery personnel at the stated address and date shared by client, will be forfeited.
  • Request for re-delivery of order on a different date will not be available.
  • Request for re-delivery of order on the same date to another location will be charged $20.
  • We can provide a compliment call a day before delivery to check whether they will be around. There are instants where recipient prefers a change of address or date. You may provide their next-to-kin number that will be at the given address if it's a surprise. Please indicate under availability check box before adding product to cart.
    3) Contact details and delivery address should be in full and accurate.
    • Please kindly check your email receipt and notify us ASAP if the address or any contact details are incorrect. We are always here to help!


    Our perishable products are freshly prepared and non-returnable and non- exchangeable. 

    If the order has been prepared or shipped out, we will not be able to cancel the order. However, if its requested at least 2 working days before, we will facilitate the refund of your order and it will be subjected to a 10% admin and credit card cancellation service charges.

    For non-perishables items only, for exchange, it must be in new condition and in its original packaging intact for us to process within the day of delivery. We will not be able to make any exchanges after item has been accepted

    Please note that you will be responsible for a $20 shipping charge associated with an exchange. We are unable to refund any original shipping fees, taxes or duties paid on any orders.

    Sale or discounted items, consumable products, products with personalization or customization are not eligible for exchanges and refunds.